“All across the SaaS B2B industry, a new and vital role is being established and developed. The job goes by many names – Customer Success Manager, Client Advocate, etc. – but regardless of the label, it’s about customer relationship retention and optimization. And the most effective way to keep your customers is to make them as successful as possible in using your technology product.” Customer Success Association
These partner webinar sessions (S user login required) will focus on demonstrating the key importance of focusing on Customer Success Management within a partner's post sales organisation setup. Give an overview of guiding principles for Partners to consider when deploying this approach and give practical approaches/tools/ techniques that can be used with your customers that will drive high customer retention rates.
Agenda
• Introduction to importance of a Customer Success Management focus within your organisation
• Sharing of SAP Best Practices used to deliver high retention rates
• Example categories of customer scenarios and suited approaches
• Opportunity for participants to feedback retention services pain points they experience as well as shaping SAP Partner enablement services in this topic area for 2016
Learn more and register 19 Nov 2015 | Webinar HERE