For Success Factors and Ariba, the SAP Chief Customer Office offers three chapters that are covered in a 1/2 day workshop. There is no cost for the delivery of this information:
The Governance Chapter covers the Journey in the Cloud and whom to work with inside SAP. New skillsets and resources have been added in the Cloud space.
The Operations Chapter covers quarterly release topics as well as an overview on data centers and related assets.
The Support Chapter covers Support process and escalation procedures including assets that can be used across the SuccessFactors and SAP organization.
Many times I have been asked if Solution Manager, for example, is used in the Cloud products. A new host of products now monitor the data centers. This leads to new customer capabilities. Other awareness is slso provided into how the data center paradigm is now shared across many customers in most scenarios.
The shift to quarterly releases and the timeframe to test new functionality has also changed in the Cloud.
These and other concepts are reviewed during these knowledge sharing workshops to help with your preparedness moving into the Cloud. If you have an interest in participating in the program, please do contact us. We want to ensure this information is provided to you in a timely manner. This service is custom, flexible, and collaborative so we can deliver the content that is important to fit your needs when you need it. In many cases there are new resources at customers taking over new responsibilities and we can provide "refresher sessions" should this be necessary. In most cases, we deliver this information at the beginning phases of implementations.
Rudolf Schoof
Director, SAP Chief Customer Office - Cloud Ambassador Program