The SAP Chief Customer Office offers a free of charge Proactive Cycle Care Program to mitigate risk during a customer's critical cycle. These cycles can entail Compensation or Performane Review cycles with large volumes, for example. We and the CSM meet with your team to dicuss and capture the detailed events during your cycles and drill down in those areas to identify specific risk areas where proactive monitoring can take place or if we need to involve other experts within SAP proactively.
Some of the benefits of participating in this program:
Cost reduction with thorough planning
Less lost productivity
Less reactive work toward deadlines or during a cycle event
Assists with innovative technologies where processes are not yet formalized
Increases accountability across organizations
Escalation paths within SAP are identified proactively
At the moment this is limited to live SuccessFactors Preferred Care customers in North America. We look forward to your feedback on the program and methodology. Please do contact us if you have any questions, including how to participate.
Rudolf Schoof
Director, SAP Chief Customer Office, Cloud Ambassador Program