As companies focus on improving customer experience to increase loyalty and gain market share, and with the shift from systems of record to systems of engagement, the way solutions are built and run evolving.
Customer COE organizations are looking for an approach that accommodates the requirements of third platform solutions. Expectations for solutions in the work place are no different from those used outside of the work place. More than ever, users expect high performance, the capability for rapid change, and ease of use.
The capability for rapid change is enabled by methodologies like DevOps, which focuses on delivery speed, agility, and user experience. This approach includes the following principles:
• Develop and Test Against Production-Like Systems
• Deploy with Repeatable, Reliable Processes
• Monitor & Validate Operational Quality
• Amplify Feedback Loops
The result is faster time to value, increased innovation capacity, and improved customer experience. Those organizations that establish these capabilities contribute to enterprise value by increasing business user adoption and client satisfaction.
Many organizations are exploring these new ways of working, but not necessarily throwing the baby out with the bath water. SAP best practices and methodologies have continued to evolve with our latest innovations. The Customer COE (CCOE) model includes complementary concepts and elements that drive continuous improvement. In the next of a series of blog post, we'll review them in the context of each of the DevOps principles.